FAQ
Clearance Items
We are happy to offer you great deals on all of our planet friendly products. Please note that all clearance items marked as “Final Sale” cannot be returned or exchanged and are not subject to price adjustments.
How Do I View My Order Status?
An email is automatically sent when your order is received and shipped, but if you have an account you can log in at any time to get your tracking information. If you haven’t received an email or if the information is not in your account, please reach out to us at hi@deepsleepbaby.com.
What Is Your Refund and Returns Policy?
Click to view our: Refund and Return Policy.
Can I Cancel Or Change An Order?
Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel or make changes to orders. However, we are happy to help you with any returns or exchanges for your order.
Is My Credit Information Stored Safely?
You bet. Information is stored by encrypted 3rd party payment processors and DeepSleep never stores any of your credit information.
How Is The Information I Give DeepSleep Used?
Information you submit to DeepSleep (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials.